Earning your trust with every test

At Prometheus, we recognize the value of partnering with you to elevate your patients’ care with testing services  that help individualize and optimize your treatment plans.

Supporting your needs

We strive to provide our customers with easy access to our laboratory services.

Our dedicated Technical Specialists and Customer Service team are here to support you with scientific and clinical information, and to assist with laboratory testing logistics.

  • We have established laboratory agreements across the country to provide easy access to our services.
  • We provide IATA compliant specimen transportation packs to you at no charge.
  • We collaborate with hospitals, integrated delivery networks and health plans to continuously improve our network coverage.
  • ProNet is an online service we provide to healthcare professionals for simple access to test results.

Please call us at (888) 423-5227 and let us know how we can help you. Our Customer Service team is available Monday-Friday from 6:00am to 4:30pm Pacific Time to assist you.

Your patients’ results, always available

Prometheus offers you 24/7 online access to laboratory test results
through our online platform, ProNet.
  • ProNet is a free service for healthcare professionals.
  • Automatic E-mail notification alerts you when reports are ready.
  • Secure, encrypted access to your patients’ results.
  • Online specimen logistics tracking through FedEx®.
  • Hard-copy reports also available.